Introduction

 

AppJetty provides an effective solution in the form of Survey Rocket – a SugarCRM based Plugin which is helpful for entrepreneurs to conduct surveys.

 

Know your customers better by sending them a Survey questionnaire with several important questions; answer to which can affect your business strategies. Let your customers tell their preferences and give you an honest feedback about your services.

 

 

Benefits of Survey Rocket

 

Searching a solution for improving customer satisfaction? Survey Rocket helps you to collect and store the valuable feedbacks of your customers.

 

 

Survey Rocket helps you to bridge the gap between businesses and customers. It allows you to sneak into the hearts of your customers.

 

Get to know the value of your products/services and the improvements required if any.

 

Feedback could be helpful from marketing and sales point of view.

 

Create eye-catching surveys with industry specific themes and prebuilt questionnaires which the customers will tend to fill up.

 

The survey questionnaires can have different answer types.

 

Generate various type of reports based on different statistics.

 

Send Feedback using WhatsApp/SMS.

 

Generate the Comparison & Cross Tab Reports to compare the Survey and Questions.

 

 

Prerequisites

 

Following points must be followed before starting Installation.

 

You should login as an Administrator in SugarCRM.

 

Check that your SugarCRM Instance is compatible for Survey Rocket.

 

You must have a valid License key.

 

If you are installing Survey Rocket, make sure there isn’t any older version of Survey Rocket Plug-in already installed on SugarCRM. If there is any, you will have to uninstall that plug-in first.

 

Make sure that CRON is configured for the scheduler Jobs.

 

Outbound email must be set for the SugarCRM system. Survey Emails uses the SugarCRM Outbound Email Account.

 

Note: If you are already using Survey Rocket and are upgrading to a newer version, then you need to put your SugarCRM system under maintenance mode (To avoid survey submission entries). Once the Upgradation is complete, you can exit the maintenance mode.